FAQs

Oh No! I'm unhappy! TOP
Please contact me immediately if you are unhappy with your order. I will respond within 48 hours.

Can I leave you feedback on The Babywearer? TOP
Yes! Please click on the icon on this page!

Do you accept return or exchanges? TOP
Our Gently Loved Carriers: I regret that am unable to accept returns on used carriers. Please read carrier description carefully and email me ANY questions before purchasing. I would also be happy to advise you where you can resell your carrier if it does not suit your needs. Our New in Package Carriers: Please contact me if there is a manufacturer's defect in the carrier and your carrier is still in NEW, UNWASHED condition to discuss return options. I reserve the right to reject carriers returned to me with obvious signs of wear, stains or damage. I regret that I am not able to accept returns based on preference (color, length etc) or inability to use carrier.

Do NOT ship a carrier back to us without contacting us first ... the package will be not be opened and will be marked "Returned to Sender". Lemon Balm Essentials is not responsible for shipping charges incurred by unauthorized returns.

Can you teach me how to use it? TOP
Please see our Resources page for links to websites that can help you use your carrier.

I live outside the US ... Can you mark the sling as a gift on the customs form or list it at a lower value? TOP
No. Misrepresentation on a Customs Form is mail fraud and a federal criminal offense.

Are the prices negotiable? Do you take trade? Do you buy carriers? TOP
Prices are non-negotiable and all sales are final. I am not able to take trade or buy carriers at this time.